Italian Customer Service Global Logistics - Work In Greece

Job description:

Description

Join a leading global courier and logistics company. Known for its express delivery services and real-time tracking, this multinational corporation helps individuals and businesses move goods efficiently across more than 220 countries and territories. Your Role:As a Customer Expert, you will handle customer interactions and provide support via phone, email, and back-office tasks.  Handling package pickup and delivery requests, as well as shipment tracking and tracing (from basic to complex queries).  Processing claims, managing billing and invoice inquiries, and addressing global pricing questions.  Providing technical support for company systems, assisting with account setup and onboarding, and resolving customer complaints.  Maintaining high levels of empathy, ownership, and efficiency during every interaction, strictly following quality guidelines.  

Requirements

Languages: A minimum proficiency of C1 in Italian and a minimum of B2 in English. You must pass a language proficiency test prior to assignment.  Communication: Significantly advanced oral and written communication skills.  Technical Skills: Relatively advanced PC knowledge, including a typing speed of at least 25 words per minute (wpm) with 85% accuracy.  System Navigation: Basic familiarity with customer communication and tracking systems is required before training (full access and usage granted post-training).  

Offer

Competitive salary with performance-based incentives Fully remote – Work from Home from GreeceRelocation support available for candidates moving to Greece Comprehensive training program to prepare you for success Work with an international team at the world’s leading customer support company Career growth opportunities within a global organization