Italian Customer Service Representative

Job description:

Description

Athens, Greece €1,050 Gross/Month + Bonus Start Date: 3 August 2026Are you a fluent Italian speaker looking to build an international career? Join a global customer support team in beautiful Athens, Greece, and provide exceptional service for a leading pharmaceutical project.Whether you're starting your career or bringing previous customer service experience, this is a fantastic opportunity to work in a multicultural environment with excellent benefits and career development opportunities.What you'll be doingHandle inbound and outbound calls with Italian-speaking customers.Respond to customer enquiries via email.Provide professional support on behalf of a leading pharmaceutical company.Resolve customer issues efficiently while delivering outstanding customer service.Maintain accurate records of all customer interactions and follow company procedures.What we offerGross monthly salary: €1,050 (€950 base salary + €100 language allowance)Performance bonus: Up to 10% of your monthly salary after your first three months, based on KPIsWelcome Bonus 500 Euros – After the 3rd month. + Retention Bonus 250 after the 6th monthUnlimited employment contractPrivate medical insurance through Generali€5 Up Hellas Card for every working dayComprehensive paid trainingCareer development opportunities within a global organisationA supportive, international working environmentWorking hoursThis is a rotational shift position covering:Monday to Friday: 08:30–00:00 (Athens time)Weekends and public holidays: 24/7 operationWhat we're looking forItalian: C1/C2 level (spoken and written)English: B1/B2 levelHigh school diploma or equivalentStrong communication and problem-solving skillsCustomer-focused attitudePrevious customer service experience is an advantage, but not required

Requirements

What we're looking forItalian: C1/C2 level (spoken and written)English: B1/B2 levelHigh school diploma or equivalentStrong communication and problem-solving skillsCustomer-focused attitudePrevious customer service experience is an advantage, but not required

Offer

Gross monthly salary: €1,050 (€950 base salary + €100 language allowance)Performance bonus: Up to 10% of your monthly salary after your first three months, based on KPIsUnlimited employment contractPrivate medical insurance through Generali€5 Up Hellas Card for every working dayComprehensive paid training