Italian Customer Support for a Medical Technology Company

Job description:

Description

Come and work with us.We are looking for a Italian-speaking Customer Service Representative to join our international customer support team in Athens, Greece. This is a full-time, on-site opportunity, with paid training, career development, and opportunities to work with international customers.  Our client is a global medical technology company that develops innovative solutions, devices, and therapies designed to support healthcare professionals and improve patient outcomes. Would you like to work for a global company that develops technologies to help improve patient care?Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in historic Athens? So we have the perfect opportunity for you! As a customer service specialist in this project, your daily responsibilities will include:Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media Give accurate, valid and complete information by using the right proceduresBe the owner of the customer query and ensuring a timely resolution and responseBuild meaningful relationship, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate amazing customer experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have:Native or fluent level of Italian (C1/C2)Intermediate level of English (at least B2) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for GreeceBe a local candidate or willing to relocate to historic Athens, GreeceBenefits.Competitive wages and stabilityFully paid trainingPermanent contractPrivate healthcare Continuous learning and skill development Numerous career growth opportunitiesA safe, friendly, diverse, supportive companyInternational and multicultural environmentEverBetter wellness program with Fitness room in our premises Go further with Foundever®Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  Apply Today! At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.