• Sector: Customer Service
  • Contract: Full time


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Italian Quality Assurance role in Dublin

Ireland » Dublin

Job description:


DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.  
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.


As a Quality Assurance Specialist, you will be responsible with the following:


  1. Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS
  2. Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements
  3. Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
  4. Highlight trends and red flags to the business for better improvements
  5. Ensure accurate maintenance of sample calls/chats library in accordance withlocal legal requirements
  6. Collaborate with internal and external stakeholders, highlighting QA trend sand insights to the business
  7. Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders




  1. Bachelor degree
  2. Minimum of 2 years’ experience in a sales or call center environment with Quality Assurance experience
  3. Excellent interpersonal and communication skills
  4. Bilingual - Fluent in Italian and English
  5. Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
  6. Ability to work in a fast-paced
  7. Strong attention to detail, ability to identify explicit and implicit signals,which may translate opportunities for our agents.
  8. Coaching experience is a
  9. Experience in the advertising industry is aplus
  10. Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations



  1. Opportunity to work in a fast growing company and in a multinational environment
  2. Opportunity to grow in the organization and build a successful careerpath
  3. Access to a variety of benefits
  4. Personal and professional development through a variety of training programs (hard/soft skills)
  5. Complex salary package


Why use Recruitment Agency
•    You will be contacted within 30 min of your application
•    You are given extra support in preparing for interviews 
•    You have a contact person who gives you all the details of the job
•    You can ask for your application feedback anytime via email or phone
•    You don’t have to face the situation where company do not reply to you for days.  
•    All our services to job seekers are free of charge. We also offer bonus scheme to candidates.  

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

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