Italian-Speaking Customer Expert for Courier & Logistics

Job description:

Description

Join our Customer Experts team and represent one of the most recognized international courier and logistics companies Are you ready to join a global leader in logistics and shipping solutions? TP in Greece is looking for Customer Experts to represent one of the most recognized international courier and logistics companies, known for its express delivery services and real-time tracking across the globe. As a Customer Expert, you will: Handle inbound calls and digital interactions (email, back-office tasks) with professionalism and empathy. Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup. Provide technical support for logistics systems and respond to general service questions. Resolve customer complaints and escalate complex issues following documented procedures. Maintain high levels of ownership, efficiency, and customer satisfaction in every interaction. Receive ongoing training to stay up-to-date with procedures, tools, and service standards.

Requirements

Requirements: Excellent Italian language skills (spoken and written). Very good English language skills. Strong communication and problem-solving skills. Familiarity with digital tools and multitasking across systems. Previous experience in customer service or logistics support is a plus.

Offer

What We Offer: Relocation support: Flights, accommodation & housing assistance—all at no cost to you Competitive monthly salary (14 salaries per year) Referral Program: Bring your friends and receive great bonuses! Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas Work for a Great Place to Work–Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.