Italian-Speaking Customer Service for a Prestigious Automoti

Job description:

Description

Represent one of the world’s most iconic luxury vehicle manufacturers.If you are passionate about delivering exceptional customer experiences and enjoy working in a dynamic environment, this is your opportunity to join TP Greece as one of our Italian customer experts and represent one of the world’s most iconic luxury vehicle manufacturers.In this role, you will support customers throughout their ownership journey, providing personalized assistance, resolving inquiries, and ensuring every interaction reflects the premium standards of a globally recognized automotive brand.You will become part of a team dedicated to customer satisfaction, innovation, and service excellence while building valuable professional experience within an international environment.Your responsibilities:Deliver outstanding customer support across multiple channelsAssist customers with service and maintenance appointments, vehicle-related inquiries, and roadside assistance requestsProvide support for connected vehicle services, mobile applications, infotainment systems, and subscription-based featuresHandle customer cases and complaints with professionalism, empathy, and a solution-oriented mindsetCoordinate appointments, service arrangements, courtesy vehicle requests, and customer follow-upsIdentify customer concerns and escalate complex issues to specialized teams when requiredMaintain accurate customer records and contribute to continuous improvement of service qualityWhat you will bring:Fluency in Italian (minimum C1 level)Good command of English (B2 level or higher)Excellent verbal and written communication skillsStrong customer-oriented mindset and a genuine passion for helping peopleGood computer literacy and confidence navigating digital tools and platformsFamiliarity with Android and iOS mobile applicationsInterest in the automotive industry is considered a plusDriver’s license and geographical awareness will be considered advantageousWhat we offer:Relocation support: Flights, accommodation & housing assistance—all at no cost to youCompetitive monthly salary (14 salaries per year)Referral Program: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work–Certified Company that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.Key TakeawaysJoin TP Greece to represent a luxury vehicle manufacturer, focusing on exceptional customer experiences.Responsibilities include providing customer support, coordinating appointments, and handling inquiries across various channels.Candidates should be fluent in Italian (C1) and have a good command of English (B2), alongside strong communication skills.TP Greece offers relocation assistance, competitive salary, health benefits, and professional development opportunities.This role provides a chance to work for a respected brand and gain valuable experience in a multinational environment.Home