Italian-Speaking Customer Service Representative – Medical

Job description:

Description

Italian-Speaking Customer Service Representative – Medical DevicesAthens, GreeceStart Date: 3rd AugustAre you fluent in Italian (C1) and English (B2)? Join an international team in Athens and provide customer support for a leading medical devices company. Previous customer service experience is an advantage, but not required—we provide full training.Salary & BonusesGross Salary: €950/monthItalian Language Bonus: €100/month (gross)Performance Bonus: Up to 10% of gross salary after 3 months, based on KPIsWelcome Bonus: €500 (paid with salary after 3 months)Retention Bonus: €250 (paid after 6 months)Benefits€5 meal allowance for each working day (UpHellas Card)Health insurance with Generali from your first dayLearning and development platformAssistance with employment documentation1.67 business days of annual leave per month during your first yearGreek public holidays in accordance with local labor lawExtra statutory payments:Christmas Bonus (equal to one monthly salary)Easter Bonus (equal to half a monthly salary)Summer Bonus (equal to half a monthly salary)Relocation support for candidates who already have an AFM and AMKA, including 4 weeks of Airbnb accommodationWorking HoursThe operation runs on a rotating shift schedule:Monday–Friday: 08:30–00:00Saturday, Sunday & Public Holidays: 24/7Your ResponsibilitiesProvide technical support for customers using medical devicesAssist with product operation, troubleshooting, specifications, warranties, and accessoriesResolve customer inquiries professionally and efficientlyAccurately document customer interactionsFollow company procedures and compliance guidelinesRequirementsItalian language proficiency at C1 levelEnglish language proficiency at B2 levelHigh school diplomaStrong communication and problem-solving skillsCustomer service, technical support, or call center experience is an advantage but not essential

Requirements

RequirementsItalian language proficiency at C1 levelEnglish language proficiency at B2 levelHigh school diploma

Offer

Gross Salary: €950/monthItalian Language Bonus: €100/month (gross)Performance Bonus: Up to 10% of gross salary after 3 months, based on KPIsWelcome Bonus: €500 (paid with salary after 3 months)Retention Bonus: €250 (paid after 6 months)Benefits€5 meal allowance for each working day (UpHellas Card)Health insurance with Generali from your first day