Italian Technical Support Agent in Lisbon (Marketing)

Job description:

Description

Provide Italian-language technical support via phone, chat and email for our partner brands, acting as the first point of contact for consumers.Welcome customers politely, listen to their needs and provide accurate information and effective solutions related to their appliances and digital products.Identify and maximize sales opportunities by advising customers on additional services or products that meet their needs.Execute daily operational support duties such as troubleshooting technical issues, updating case notes and coordinating with other teams to ensure timely resolutions.Drive continuous improvement by sharing feedback and best practices with colleagues and participating in training sessions.Represent the company professionally at all times and contribute to a positive customer experience.

Requirements

Native-level Italian (C2) with good English skills (B2) to communicate internally and with colleagues.High school diploma or higher education in marketing, business or a related field; experience with digital marketing is a strong asset.Previous experience in customer service or technical support; ability to troubleshoot issues and understand product features.Excellent communication and problem-solving skills; ability to identify sales opportunities and support customers patiently and professionally.Customer-focused, proactive and collaborative team player who can work in a structured environment and maintain confidentiality.Possession of an EU passport or valid residence permit for Portugal and willingness to relocate to Lisbon.

Offer

Competitive salary with performance bonus and shift allowances.Relocation package including flight reimbursement and assistance with paperwork.Optional shared accommodation in Lisbon at approximately €280 per month and travel expenses covered after probation.Private health insurance, including a dental plan, and other employee benefits.Paid training and continuous career development with opportunities to grow internationally.Work in an international, multicultural environment with modern facilities and a supportive team culture.