Japanese-Speaking Customer Experts for Cloud Workspace

Job description:

Description

We are looking for enthusiastic tech-savvy Japanese speakers, with good computer and soft skills, to provide top customer experience! At TP in Greece, we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. It’s an all-in-one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity.This is a great opportunity to join our talented remote support team, working for home, with a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.Team will be covering Asia-Pacific hours, so working schedule will be Monday to Friday 3AM-11AM or 2AM-10AM during the daylight-saving period.  What you will do Handle tickets, following support procedures and policiesCommunicate with customers via e-mail, following support procedures and policiesFollow specified workflows for incident identification, escalation, resolution and closureTrack and follow cases to ensure they closed in an efficient and timely mannerWork towards reaching targets as set out by client statement of work as well as internal targetTraining will take place on-site in Athens, Greece. After training, the team will be working from home (in Greece).

Requirements

What you will bring Superior written and verbal communications skills in JapaneseOutstanding communication skills in EnglishAbility to understand the main ideas of complex text on both concrete and abstract topicsAbility to fluently interact without strain for either party.Experience working with direct consumers, in B2C environment; B2B is a distinct advantageHigh attention to details and follow throughAn effective team player who is able to also work independentlyProven ability to deal with problems and solve them effectivelyProfessional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

Offer

What we offer Remote working position, in GreeceComplete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearRefer-A-Friend: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversityMoreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.