Junior IT Support Associate - German speaker

Job description:

Description

Junior IT Support Associate – German speakerWork location: Budapest, HungaryWork model: HybridDo you speak German on a high level (C1/C2) and enjoy helping people?Would you like to start a career in IT — even if you don’t have an IT background yet?Join our multilingual IT Support team in Budapest and provide high-level customer support for our market leader pharma clients.Your German skills are the key — and we’ll teach you the technical part with structured training and daily support from experienced colleagues.Responsibilities:Be the first point of contact (Level 1 support) for German-speaking end usersHandle requests via phone, email and ticketing toolsSolve typical IT issues (password resets, access, basic troubleshooting, guidance)Document cases accurately and log tickets with clear notesEscalate more complex issues to Level 2 teams when neededOwn your tickets end-to-end: keep users updated until resolutionContribute to high customer satisfaction through friendly, professional communication

Requirements

We are looking for you, if you:Speak German at a high level (C1/C2) and can communicate confidentlyHave English at least upper-intermediate levelEnjoy helping others and communicating with different peopleAre open to working in shifts (8-hour shifts, rotating schedule)Are reliable, detail-oriented, and comfortable with basic admin/documentationHave a High School diploma

Offer

Paid training & continuous learning: we provide the technical knowledge step-by-stepMultilingual environment: work with an international team and native speakersHybrid work model and modern, easy-to-reach officeCompetitive salary + cafeteria packageWellbeing perks: free sport allowance near the office, All You Can Move Sport Pass (discounted), medical benefitsLanguage course reimbursementTeam culture: supportive colleagues, team events and company eventsRecognition & growth: awards, annual bonus for top performers, annual salary review