Junior Service Desk Agent with Icelandic (work in Bulgaria)

Job description:

Description

ADDITIONAL HEALTH INSURANCE | FOOD VOUCHERS | MULTISPORT CARDWhy consider this role?Additional health insuranceFood vouchersMultisport cardStandard working hoursAn opportunity to develop your customer service skills in an international environmentYour missionBe the friendly first point of contact for customers, providing reliable assistance and making their experience with the client's products and services as smooth as possible.What you'll doProvide customer support across different communication channelsAnswer questions about products and servicesAssist with basic, non-technical troubleshootingMaintain up-to-date product knowledge and follow service proceduresEnsure a positive customer experience with every interactionWhat you bringExcellent command of IcelandicVery good EnglishStrong communication and customer service skillsA helpful attitude and willingness to learnAbility to follow procedures and solve customer queries efficientlyYour scheduleStandard working hours, with occasional weekend shifts according to a schedule.A good move for you if…You enjoy helping people, communicating in foreign languages and building your career in customer service. Previous experience can be an advantage, but a positive attitude and eagerness to learn go a long way.Let's talkSend us your CV in English and include reference number GS_.Astrea Recruitment | 19 years of recruitment expertise | License No. 1809