Korean Customer Support - Fully Remote within Portugal

Job description:

Description

Customer Service Representative – Korean & English Market (Remote, Portugal)Our client is a leading international online fashion retailer, offering a wide range of clothing, accessories, and lifestyle products to customers across multiple markets. With a strong digital presence and a truly international environment, the company combines a fast-paced, customer-focused culture with a strong emphasis on employee development, training, and long-term career opportunities.We're now hiring a Korean and English-speaking Customer Service Representative to join their team, working remotely from Portugal.Start date: 1st SeptemberLocation: Remote – must be based in PortugalContract: Direct contract with our client, 6 monthsSalary: €1,790/monthSchedule:Training: 10 working days, Monday to FridayAfter training: Monday to Friday, 1:00 AM – 10:00 AM (aligned with the Korean market)What you'll do:Support Korean and English-speaking customers across multiple channelsRespond to queries accurately, professionally, and on timeHandle complaints with patience and empathyKeep accurate records of customer interactionsWork closely with a collaborative, international teamWhat you need:EU passport or valid Portuguese work permit (mandatory)C1 or native-level Korean, written and spokenB2 or higher EnglishStrong communication skills and a customer-first mindsetComfortable working night shifts and adapting fast in a dynamic environmentSolid computer skills, able to juggle multiple systems at onceWhat's in it for you:Fully paid trainingInternational, inclusive work environmentCareer growth opportunities within a large global organizationAccess to internal learning platforms for continuous development