Information

  • Sector: Information and Technology
  • Contract: Full time

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L1 Service Desk with German

Germany » Berlin

Job description:

Description

For our customer in Berlin a global digital leader, ranked 3rd in Forbes 2019 “Best Regarded Companies”, we are currently looking for suitable candidates as L1 Service Representative (m/f/d).

 

Responsibilities:

  • Clarifying of user questions via phone or in writing
  • Classification, handling and solutioning of requests at 1st level
  • Technical qualification of tickets and documentation of the cases in the ticketing tool
  • Usage and maintenance of knowledge database
  • Routing to resolver groups
  • Ensuring customer satisfaction and creation of a lasting positive service experience

Requirements

Qualifications:

  • German Language proficiency – At least C1 Level, both Written and Oral
  • General knowledge of hardware and software in client support is good to have.
  • Help desk experience and IT knowhow in Microsoft Windows 7/10 and Office products in the business environment is an advantage
  • Experience in the administration of user accounts (User Account Management)
  • Basic knowledge in the areas of Active Directory and networks (TCP / IP, DNS, DHCP, RDP) as well as File, Print and Citrix is a plus
  • Good communication skills, a pronounced service and customer orientation as well as a solution and goaloriented work in a team.

Offer

What awaits you?

  • An opportunity to take responsibility and make a difference
  • Great development potential
  • Flexible working hours;
  • Welcome “goodie bag”, vouchers for sights and restaurants.
  • Team and Corporate gettogether
  • 28 days holiday & special holidays

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