Lithuanian Speaking Customer Support

Job description:

Description

Lithuanian Speaking Customer SupportAthens, Greece€1100 per month gross + bonus up to 10% of gross salary.Our client a world leader in their industry require Lithuanian speaking customer service advisors.Assisting customers by phone, email and live chat. Flight paid by client and 2 weeks hotel provided Candidates must speak fluent Lithuanian and English and should have some customer service experience.Listing Creation and Management: guiding merchants in creating and managing their listings.Listing Verification: supporting merchants into getting their istings verified and activated.Review Management: guiding merchants in requests related to reviews coming from customers (review removal requests, replying to customer reviews etc).Search ranking: educating merchants on how Search ranking works.Listing Reinstatement: supporting merchants in getting their suspended or disabled GMB listings reinstated.Educating the merchants Job DutiesHelping customers with the settings of their accounts as well as downloading and installing apps and content.Refund request: process refund request on behalf of the customers.Payment account issues: assisting customers with setting up their payment accounts as well as troubleshooting related issues.Unauthorized charges: guiding customers to report issues related with unauthorized charges and processing related request.3rd party (developer) issues: offering a high-level support for developer issues and, where necessary, referring the customer to the developer.Gift Card issues: guiding customers on the usage of Gift cards

Offer

€14k - 16k per year + flight + hotel for 2 weeks