Information

  • Sector: Customer Service
  • Contract: Full time

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Nordic Technical Support - Greece

Greece » Athens

Job description:

Description

Cross Border Talents is looking for Nordic speakers to work in Athens, Greece. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements

  • Fluency in one of the following languages: Norwegian - Swedish - Finnish - Danish - Latvian (C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Typing Speed: 20 words per minute.
  • Availability to work in rotating shifts
  • Good computer skills;
  • Any kind of previous experience or contact with clients
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility;
  • Strong troubleshooting skills;

Offer

 

  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with Performance Bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Greek lessons

Relocation package for candidates applying from abroad:

  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Free Real Estate Agency Fee

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