• Sector: Customer Service
  • Contract: Full time


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Norwegian Customer Service Team Leader at H&M

Spain » Barcelona

Job description:


This is a fulltime position with a permanent contract that includes working hours during evenings and weekends. The role is located in Barcelona, Spain.What will you be doing?  Lead, manage and inspire a team of Customer Service agentsImplement and drive toward goals with your team, while developing yourself and othersConstantly improve the overall performance of employees by giving feedbackBe focused on customer value, and support your staff, so they can give the best customer experienceMake decisions that benefit our customers, colleagues and businessCreate an inspiring work environment where excellence in customer service and employee satisfaction go hand in handConduct feedback- and dialogue talks according to our processesIdentify future talent and develop colleagues to provide a succession pipeline


Who are we looking for? Just like everybody at H&M you are results-driven, open-minded, curious, ambitious and collaboratively focused.Furthermore, you have:A good understanding in the Norwegian language, both written and spokenLeadership experience meaning you are a strong leader who leads by exampleGreat communication skills with a coaching approach and a passion for leading people in changeAn act, learn and adapt mindsetGood organizational skills and ability to work under your own direction and planningGreat skills in setting goals and follow-up on them accordingly with your teamThe ability to prioritize and plan for our colleagues, business and customersA fair, empathetic and committed mindset to both the business and the wellbeing of our colleaguesGood computer literacy and capable and eager learning new thingsProficient in the English language


What’s in it for you?Besides the obvious benefits such as staff discount card, flexible work life, learning communities, wellness benefits etc. you are joining a unique value driven culture and community where you can be yourself.Additionally, you can expect:Personal growth as a professional and excellent opportunities to grow within the companyLots of room to work on great ideasInspiring environment

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