Norwegian Speaking Service Desk Agent in Budapest!

Job description:

Description

We are looking for an Associate Technical Support Analyst to join a global IT services and consulting company in Budapest, Hungary!As an Associate Technical Support Analyst, you will serve as the first line of contact for all user technical issues, ranging from basic troubleshooting to more complex problems. Your role will involve ensuring efficient resolution and communication with both users and support teams, while maintaining a high level of customer satisfaction and adhering to service standards. About the companyOur client is a leading multinational provider of digital transformation, consulting, and business re-engineering services and solutions. With a strong focus on innovation and client-centric strategies, the company empowers organizations globally to leverage technology for better operational efficiency and growth across various industries. What will you do?Act as a single point of contact for users via phone, chat, email, and self-service portalRecord incident resolutions using the ITSM tool based on user interactionsEnsure resolution of issues within the ticket life cycle and escalate unresolved casesCoordinate effectively between users and resolver groupsIndependently manage multiple assignments, adhering to internal policies and KPIsProvide excellent customer service and maintain communication throughout incident resolutionEscalate complex issues to appropriate resolution teams when neededMaintain high standards of service management and customer supportExecute administrative tasks and contribute to process improvementsWork onsite from the office on all working days

Requirements

Native/C1/B2 level proficiency in Norwegian and excellent English communication1st to 2nd level support experience, either onsite or remoteStrong problem-solving, communication, and analytical skillsKnowledge of application support, IT service desk, or software developmentFamiliarity with SDLC, OS components, and database technologiesHands-on experience with ITSM tools (e.g., HPSM, BMC Remedy, ServiceNow)ITIL knowledge or certification is a plusCertifications such as ITIL, MCSE, or similar (optional)Self-motivated and customer-service focused personalityAbility to manage tasks independently in a team environment

Offer

Benefits : 22 000 HUF gross cafeteriaPrivate health insurance for the employee and their direct dependents Online training programs to make sure you can continue to learn develop and grow towards your career aspirations   Great local salary