• Sector: Customer Service
  • Contract: Full time


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Norwegian Teamleader for H&M Barcelona

Spain » Barcelona

Job description:


<p><strong>We are looking for a Norwegian Team Leader for H&M in Barcelona! </strong><br /><br />H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. H&M are present in all online markets, where they serve both online and store contacts from all brands within the H&M group. Today they are around 3000 employees and work at 11 locations all over the world.<br /><br />Are you a fashionable leader who is ready to coach and inspire a team at the heart of the customer service of H&M? THEN WE ARE LOOKING FOR YOU!<br /><br /><strong>Work Description</strong><br />As a Team Leader, your main responsibility is to coach a group of Customer Service Agents who help our customers with all their questions. You are part of the Team Leader team and report to the Center Operations Manager.</p>

<ul><li>Personnel management in your team consisting of 16 colleagues</li><li>Encouragement of your colleagues by constructive feedback</li><li>Execution of feedback process and development for agents ensuring the employee relation responsibilities are fulfilled</li><li>Analysis of reports and increase of team figures by coaching</li><li>Administrative tasks</li><li>Execution of team meetings</li><li>Check-up and improvement of your teams quality by monthly talks</li><li>You represent H&M in a positive way and are a role model for your colleagues in everything you do.</li></ul>


<p><strong>Who are we looking for?</strong><br />You have great interest in developing people and customer service. You have a clear vision about what great customer service is and how you want to develop this in the future. You are a good role model who lives up to H&M’s values and you are fashion minded.<br /><br /><strong>Other qualifications:</strong></p>

<ul><li>Being clear and convincing in communicating with the team</li><li>Flexibility to work in other teams/markets as TL in the future</li><li>A positive and coaching attitude, and always willing to learn and improve</li><li>Accurate and precise in your work</li><li>Keep a clear head even in stressful situations</li><li>You perform at a high level in your current role</li><li>Goal and result focused and meet deadlines</li><li>Able to delegate tasks in an appropriate and useful way</li><li>Minimum 1 year experience in leader teams. </li><li>Native or C2 level in Norwegian - both written and spoken.</li></ul>


<p><strong>Sounds interesting? Here's your chance for a career out of the ordinary!</strong></p>

<p><strong>All applications must be sent within 20th November 2019. </strong></p>

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