Online Sports Support Representative with German

Job description:

Description

???? Location: Sofia, Bulgaria???? Languages: German (C1) & English (B1+)???? Shifts: Day or Later Shifts (No hybrid option)???? Salary: 3,200 – 3,800 BGN (gross monthly)⚽ Level Up Your Career in Online Sports Support!Role: Online Sports Support Representative with German and EnglishPowered by: Astrea Recruitment – Connecting Talent with Opportunity for 18+ YearsAt Astrea Recruitment, we don’t just fill roles—we build careers. Partnering with top-tier global employers, we’re on a mission to connect driven individuals with meaningful, long-term opportunities. Right now, we’re hiring for one of our trusted clients—a global business services leader specializing in digital customer experiences.They’re seeking a motivated, German-speaking sports enthusiast to join their Online Sports Support team in Sofia.???? What You’ll Be Doing:Deliver friendly and reliable support to users on virtual sports platformsHandle inquiries, issues, and requests quickly, clearly, and professionallyAssist users with digital betting tools, games, and interfaces—step by stepEnsure a smooth, satisfying user experience, even in tricky situationsFlag and escalate any technical issues to internal teamsBe a brand ambassador: act with empathy, integrity, and helpfulness???? What You Bring:Fluent German (C1) and strong English (B1+) communication skillsA passion for sports, gaming, and digital technologyCalm, respectful approach to customer service—even under pressureProblem-solver with a can-do attitude and a team-oriented mindsetMultitasker who thrives in a dynamic, fast-paced environmentAttention to detail and solid organizational skills???? What’s in It for You:Competitive salary: 3,200 – 3,800 BGN grossRelocation support to help you settle in BulgariaBonuses for performance and night shift compensation (if applicable)Transport and internet allowance (paid monthly)Private medical, dental, and life insurance plansMultisport card and employee discountsExtra bonuses for life events like marriage, childbirth, and graduationCentral office location near public transport hubs???? Ready to Join the Team?If you’re passionate about online sports, customer support, and working in a vibrant, international environment, we’d love to hear from you!???? Please send your CV in English with reference number SM_ included.We treat your data with the utmost confidentiality, in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No 1809).