Payment Support Specialist with German

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients – а company specializing in customer experience technology thatdelivers outsourced sales, support, and business process services to large businesses, we arelooking for – Payment Support Specialist with German and English.Responsibilities:*Support customers via phone and email in both German and English;*Assist with credit card issues and transaction-related questions;*Ensure a smooth customer experience by resolving inquiries efficiently;*Keep accurate records of all interactions in internal systems;*Work closely with other teams to provide timely solutions.Qualifications:*Confident communication skills in German and English;*Experience in customer service or a similar role is a plus;*Problem-solving mindset and attention to detail;*Comfortable working in a fast-paced, international environment;*Open to working in a dynamic team.Our client offers:*Full-time position, 39 hours a week from Monday to Sunday 8AM to 10PM, with alternating weekend;*Competitive salary with additional role and language complements, as well as performance-based incentives;*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;*22 business days of annual leave, with compensation for working on Spanish publicholidays, following national labor laws;*Permanent employment contract in an established company;*Fully paid training from day one.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forgetto include the reference number SM_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).