• Sector: Customer Service
  • Contract: Permanent


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Photography Support Professional- German

Ireland » Dublin

Job description:


<p><strong>Hallo! Have we met before?</strong></p>

<p>With some of the world’s biggest and most well-known brands as our clients, chances are, you’ve already interacted with Concentrix! Whether you’re buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we’re behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.</p>

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<p>Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff as we become the greatest customer engagement services company in the world, rich in diversity and talent.</p>

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<p><strong>The Role:</strong></p>

<p>“The primary role of the Support Advisor is to provide first class customer support to consumers of Photography digital products”</p>

<p>Support Agents will handle customer inquiries in a friendly, upbeat manner whilst trying to resolve the customers query. They will have access to a variety of resources, training and support in order to develop the problem-solving skills necessary to deliver the highest level of customer service.</p>

<p>Support Agents, will be provided on-going training and will have access to a wide variety of Photography products to use for testing and personal photography.</p>

<p><strong>What to expect on a day to day basis:</strong></p>

<ul><li>Provide first class customer to customers, via Phone, Email and Live Chat</li><li>Be part of a Support team within a Call centre</li><li>Achieve Company goals, such as Customer Satisfaction and Quality scores</li><li>Help the team achieve overall targets</li><li>Document customer interactions with accurate call logging</li></ul>


<p><strong>What we need from you:</strong></p>

<ul><li>Fluent German. A good level of English would be advantageous as training is provided in English</li><li>Passionate about delivering good customer service, you want to solve customer problems</li><li>A knowledge/understanding of Photography would be an advantage but not necessary</li><li>A basic level of computer operating systems</li><li>Be able to work in a flexible manner within a changing, goal-orientated environment</li><li>Be a good team player, excited about working in a young, multi-lingual environment</li><li>Ability to work independently and in a team environment when necessary</li><li>Have good time management skills</li></ul>

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<p><strong>Hours:</strong>Monday – Friday working patterns (business hours)</p>


<p><strong>What can Concentrix offer you?</strong></p>

<ul><li>Full time permanent contract with competitive OTE</li><li>Relocation Allowance of €1,250</li><li>20 days annual holiday + 9 statutory days entitlement</li><li>Career progression opportunities</li><li>Concentrix discount website with various offers against high street brands, holiday breaks and Dublin restaurants</li><li>Excellent company benefits including pension, life assurance, education allowance, discounts on gym memberships and discounted phone plans</li><li>Free parking and an on-site canteen</li></ul>

<p><strong>Why Dublin?</strong></p>

<p>Dublin doesn't really need much introduction! Ireland's capital is jam packed with history, sport, culture and entertainment and is frequently hailed as the friendliest city in Europe. 21st Century Dublin has a diverse population making Dublin a multicultural European community. And it's so easy to get here with over 60 airlines flying to from 175 destinations! What are you waiting for?</p>

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