Player Support Specialist for a Gaming Account with French

Job description:

Description

*Please note that the position is based in our office in Sofia, Bulgaria. We will assist you with a Relocation Bonus - €1,500 gross (paid in 2 instalments) and 21 Days of company-provided accommodation.  TELUS Digital Bulgaria is looking for passionate Player Support Specialists with French for Riot Games Account.  Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TfT - get the job you will enjoy! Why you’ll love it here: Work in the amazing TELUS Tower - right in the heart of SofiaModern personal gym with breathtaking 360° panoramic view to fuel your wellness journeyVibrant chill & gaming zones to recharge and have funJoin our French community and be part of an incredible, friendly team50+ benefits and services to choose fromAdditional health insuranceEmployee Рeferral Program: Refer your friends and get an additional bonusExcellent career development opportunitiesWe offer: Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Fully paid trainingAttractive salaryWhat you will do in this role: Help out our players with any issues they might have via tickets and chatProvide the best player experience with a case by case player oriented approachIdentify trending issues and bugs submitted by players and communicate them to the appropriate teamsWork with a passionate team of gamers to give our support experience a player to player feelIn this role, you will have rotating shifts across 24/7 operationsYou have: Fluency in French and a good command of EnglishPlayer empathy and understanding a player’s perspective when tackling their issue is requiredUnderstanding of Player SupportGaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantageDesire to help the players as best as possible and to contribute to the team’s successIt sounds like the perfect job for you? APPLY NOW!  About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.