Player Support Specialist for a Gaming account with German

Job description:

Description

About the ProjectYou'll be supporting one of the world's leading gaming companies and the creator of some of the most iconic multiplayer battle arena games. Your work directly impacts millions of passionate gamers worldwide.Your Relocation Starts Here€1,200 Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costsUp to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homeFlight Tickets Covered - we handle your travel to SofiaTaxi from the Airport to your ApartmentWelcome bonus -€1,500 GrossFully Paid Training - comprehensive onboarding programAttractive Salary Package above average for SofiaWhy You'll Love It HereWork EnvironmentAmazing TELUS Tower location - right in the heart of SofiaModern personal gym with breathtaking 360° panoramic viewVibrant chill and gaming zones to rechargeJoin our German community and be part of an incredible, friendly teamBenefits & Perks50+ benefits and services to choose fromAdditional health insuranceEmployee Referral Program: Refer your friends and earn bonusesExcellent career development opportunitiesWhat You'll DoPlayer SupportAssist players via phone, email, and chat in German and EnglishHandle technical problems, billing, accounts, and gameplay queriesResolve cases efficiently and escalate when neededDeliver empathetic, player-first solutionsCommunity ManagementModerate community platforms and maintain a positive environmentIdentify trends and report issues to the appropriate teamsContribute ideas to improve our knowledge base and processesHelp shape the player experience through feedback and insightsWhat We're Looking ForLanguage SkillsFluent German Good EnglishRequirements & SkillsKnowledge of Microsoft Outlook, Excel, and Internet toolsGaming experience - ideally you've played games and understand player cultureTeam player with excellent communication skillsEmpathy and genuine desire to help playersStrong problem-solving abilitiesFlexibility to work rotating 24/7 shiftsOpenness to feedback and continuous improvementReady to make a difference? Apply now and become part of TELUS Digital Bulgaria's incredible team!About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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