Polish-Speaking Customer Care

Job description:

Description

Polish-Speaking Customer Care Thessaloniki, GreeceSalary: €1,100 gross/month × 14 salaries/yearSchedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails onlyRelocation: Package provided (must arrive 10+ days before start if no AFM/AMKA)Sign on bonus of 1,000 euros gross,  this is an amount they get in 2 installments, 1st half 1 month after the start date and 2nd half 3 months after the start date.Perks & BenefitsLunch allowance: €85 net/monthTravel allowance: €65 gross/monthPrivate health & life insuranceBirthday leaveGym membership discountRelocation assistanceKey ResponsibilitiesDeliver excellent customer service across email, phone, and chatResearch and respond to inquiries accurately & on timeUse internal documentation to resolve issuesEscalate unresolved/priority casesDocument interactions per SOPsIdentify & communicate recurring issuesMeet quality, KPIs, and policy standardsCollaborate with teammates and other departmentsAttend training and comply with company policiesRequirementsTechnical SkillsFluent in Polish (written & spoken)High-level English (written & spoken)Proficient with Windows, MacOS, MS Office, Google WorkspaceSoft SkillsProblem-solving & critical thinkingExcellent communication (written & oral)Adaptable & flexibleEmpathetic & customer-focusedTeam-orientedOpen to feedback & eager to improvePersonality TraitsResilient, calm, and professional under pressureAdaptable to changing business needsTrustworthy & reliable with strong integrityResourceful with high attention to detailSkilled at multitasking

Offer

€1.1k per month