Polish-Speaking Customer Care

Job description:

Description

Polish-Speaking Customer Care Thessaloniki, GreeceSalary:  €1,300 euros gross/14 salaries + meal allowance + travel allowance + relocation package provided + private health and life insurance + €1000 signing bonusCandidates must hold the relevant documents (AFM, AMA, AMKA).Start date for this role is 10th August.For this role, we offer:Monthly gross salary: 1,300EURSign on bonus: 1,000EURTransportation Allowance: 65EUR/monthMeal vouchers on an Edenred card: 85EUR/monthPrivate Health InsuranceSchedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails onlyRelocation: Package provided Perks & BenefitsLunch allowance: €85 net/monthTravel allowance: €65 gross/monthPrivate health & life insuranceBirthday leaveGym membership discountRelocation assistanceKey ResponsibilitiesDeliver excellent customer service across email, phone, and chatResearch and respond to inquiries accurately & on timeUse internal documentation to resolve issuesEscalate unresolved/priority casesDocument interactions per SOPsIdentify & communicate recurring issuesMeet quality, KPIs, and policy standardsCollaborate with teammates and other departmentsAttend training and comply with company policiesRequirementsTechnical SkillsFluent in Polish (written & spoken)High-level English (written & spoken)Proficient with Windows, MacOS, MS Office, Google WorkspaceSoft SkillsProblem-solving & critical thinkingExcellent communication (written & oral)Adaptable & flexibleEmpathetic & customer-focusedTeam-orientedOpen to feedback & eager to improvePersonality TraitsResilient, calm, and professional under pressureAdaptable to changing business needsTrustworthy & reliable with strong integrityResourceful with high attention to detailSkilled at multitasking

Requirements

Candidates must hold the relevant documents (AFM, AMA, AMKA).Fluent Polish and English.

Offer

Monthly gross salary: 1,300EURSign on bonus: 1,000EURTransportation Allowance: 65EUR/monthMeal vouchers on an Edenred card: 85EUR/month