Polish-Speaking Customer Care

Job description:

Description

Polish-Speaking Customer Care Thessaloniki, GreeceSalary:  €1,300 euros gross/14 salaries + meal allowance + travel allowance + relocation package provided + private health and life insurance + €1000 signing bonusCandidates must hold the relevant documents (AFM, AMA, AMKA).Start date for this role is 9th October.For this role, we offer:Monthly gross salary: 1,300EURSign on bonus: 1,000EURTransportation Allowance: 65EUR/monthMeal vouchers on an Edenred card: 85EUR/monthPrivate Health InsuranceSchedule: 5 days/week (40h), Monday–Sunday, shifts between 7:00–22:00 — emails onlyRelocation: Package provided Perks & BenefitsLunch allowance: €85 net/monthTravel allowance: €65 gross/monthPrivate health & life insuranceBirthday leaveGym membership discountRelocation assistanceKey ResponsibilitiesDeliver excellent customer service across email, phone, and chatResearch and respond to inquiries accurately & on timeUse internal documentation to resolve issuesEscalate unresolved/priority casesDocument interactions per SOPsIdentify & communicate recurring issuesMeet quality, KPIs, and policy standardsCollaborate with teammates and other departmentsAttend training and comply with company policiesRequirementsTechnical SkillsFluent in Polish (written & spoken)High-level English (written & spoken)Proficient with Windows, MacOS, MS Office, Google WorkspaceSoft SkillsProblem-solving & critical thinkingExcellent communication (written & oral)Adaptable & flexibleEmpathetic & customer-focusedTeam-orientedOpen to feedback & eager to improvePersonality TraitsResilient, calm, and professional under pressureAdaptable to changing business needsTrustworthy & reliable with strong integrityResourceful with high attention to detailSkilled at multitasking

Requirements

Candidates must hold the relevant documents (AFM, AMA, AMKA).Fluent Polish and English.Please only apply if you can start 9th October.

Offer

Monthly gross salary: 1,300EURSign on bonus: 1,000EURTransportation Allowance: 65EUR/monthMeal vouchers on an Edenred card: 85EUR/month