Polish Speaking Customer Service Representative – Medical

Job description:

Description

Polish Speaking Customer Service Representative – Medical DevicesLocation: Remote – Anywhere in BulgariaStart Date: 28 September 2026Employment Type: Full-timeAbout the RoleWe are looking for a Polish-speaking Customer Service Representative to join our team supporting customers using medical devices.In this role, you will provide professional and empathetic technical support, helping customers troubleshoot device-related issues, understand product functionality, and access appropriate repair or replacement services when required.You will also be responsible for maintaining accurate customer documentation and ensuring all interactions are handled in accordance with established support, quality, and compliance procedures.Key ResponsibilitiesProvide customer support in Polish and English via the appropriate communication channels.Assist customers with technical issues relating to medical devices.Troubleshoot problems and provide clear, step-by-step guidance.Explain product functionality and usage to customers.Coordinate repair, replacement, or escalation processes when required.Accurately document customer interactions, issues, and resolutions.Follow all company policies, procedures, quality standards, and compliance requirements.Ensure customers receive accurate, professional, and timely support.Escalate complex or sensitive technical issues to the appropriate department.Maintain a high level of customer satisfaction while meeting agreed performance targets and KPIs.Candidate RequirementsEssentialPolish language: C2 levelEnglish language: C1 levelMinimum High School DiplomaExcellent verbal and written communication skills.Strong attention to detail and accuracy.Good problem-solving and troubleshooting abilities.Comfortable working with technical information and customer-support systems.Ability to follow procedures and compliance requirements.DesirablePrevious customer service or contact-centre experience.Experience providing technical support.Experience working with medical devices, healthcare products, or within a regulated environment.Previous customer service experience is preferred but not required. Full training will be provided.Compensation & BenefitsBasic salary: €1,329 gross per monthPerformance bonus: Up to 10% of gross salary after 3 months, based on KPI performanceSigning bonus: €2,000 paid in instalmentsMeal allowance: €80–€100 per month, depending on the number of days workedPrivate health insurance through GeneraliMultisport and/or Coolfit cardAccess to a learning and development platformFully remote working opportunity anywhere in BulgariaWhat We OfferThis is an excellent opportunity for a fluent Polish speaker looking to develop a career in customer service and technical support within the medical-device sector. No previous customer service experience is required, making this role suitable for candidates who have strong communication skills and an interest in helping customers solve technical problems.Relocation allowance - provide €260/month for 3 months.

Requirements

Candidate RequirementsEssentialPolish language: C2 levelEnglish language: C1 levelMinimum High School Diploma

Offer

Basic salary: €1,329 gross per monthPerformance bonus: Up to 10% of gross salary after 3 months, based on KPI performanceSigning bonus: €2,000 paid in instalmentsMeal allowance: €80–€100 per month, depending on the number of days workedRelocation allowance - provide €260/month for 3 months.