Information

  • Sector: Customer Service
  • Contract: Full time

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Porsche - French or German Technical Advisor in Lisbon

Portugal » Lisbon

Job description:

Description

In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche

This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer.  From day one, Porsche has strived to translate performance into speed – and success – in the most intelligent way possible. This also applies to Porsche’s Customer Interaction Centers - the front office for Porsche customers and prospects as well as Porsche dealers worldwide. They are offering support for exclusive services, such as Sales & After Sales, digitalization, and e-Performance services via multiple contact channels.

 

We are looking for the right candidate able to provide friendly, efficient, and customer-oriented service to our Client.

  • Inbound support (e.g. technical assistance and advice on Smart Mobility and E-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Smart Mobility or e-Performance Services) 
  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) 
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

 

Requirements

  • French native or German native 
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows-based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note-taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces

Background.

  • Experience in the customer service/ call center industry is preferred
  • 1-year working experience within technical areas, or 1-year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time
  • Experience with Luxury Brands and Customer Relationship Management Systems (CRM)

 

Offer

  • Competitive wages
  • Working hours: Monday to Sunday 6 am- 10 pm
  • Meal Allowance
  • Relocation package 

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