Portuguese Customer Support Specialist - Athens

Job description:

Description

Do you speak Portuguese fluently? Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Athens! Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career! Don't wait any longer, apply now!! What you will need to do: Act as the first point of contact for all the Portuguese -speaking customers Identify and assess customers’ needs to achieve satisfaction Provide software troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Resolve customers’ online store post-sales requests Deliver high quality support Manage large amounts of incoming calls & emails Build sustainable relationships and trust with customer accounts Handle customer complaints, provide appropriate solutions

Requirements

Native-level or near-native level in Portuguese language, along with good English skillsTech savvy, curious and problem-solving acumen Familiar with iOS and/or MacOS, or comparable technology, is preferred Able to identify technical issues and suggest immediate solutions to clients Provide systematic assistance to customers in a communicative manner High School Diploma holder Flexible to work night shifts/ weekend shifts (if applicable) Active listeners Prior customer support experience would be an advantage

Offer

As a Portuguese Customer Support Specialist, you will receive:Excellent salary 14 salaries Performance-based bonus Public and private health insurance First-class ongoing training and development Office location: Athens, Greece Career development opportunities Relocation package in case you reside outside of Greece Multicultural and modern working environment Employee relations team to assist you with integrating the Greek lifestyle & cultureOnly CVs in English will be reviewed.