Information

  • Sector: Customer Service
  • Contract: Full time

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Post-Sales Customer Service Representative with Norwegian

Bulgaria » Sofia

Job description:

Description


<p><strong>Concentrix</strong>, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and  public-sector. <strong><em>We are Different by Design</em></strong>.</p>

<p><br /><strong>Your day to day role:</strong></p>

<p> </p>

<ul><li>Communicating with customers by telephone, email to provide outstanding service</li><li>Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty)</li><li>Provide general information about client products, technical support policies and licensing.</li><li>Creates and documents interactions in tools supplied by the client</li><li>Validates and registers customer profiles in system</li><li>Translates escalated incidents where necessary</li><li>Effectively communicates resolution to customer issues</li><li>Verifies Product ID is valid to grant support only to legal clients</li><li>Escalates issues outside of service boundaries or when resolution cannot be confirmed</li></ul>

Requirements


<p><strong>Our perfect candidate would ideally have:</strong></p>

<ul><li>Fluency in one of the following languages: Danish/Swedish/Norwegian/Finnish</li><li>Fluency in written and verbal English</li><li>Excellent communication and customer service skills</li><li>Knowledge of PCs and Relevant Microsoft products</li><li>Familiar with different MS Office applications</li><li>Quick learner who easily applies problem-solving, critical thinking and analysis skills</li><li>Previous technical experience would be considered as an advantage</li><li>Friendly personality and be a team player</li><li>Self-motivated and able to work proactively</li></ul>



Offer


<p><strong>What’s in it for you</strong></p>

<p> </p>

<ul><li>Competitive salary</li><li>A bright, modern and exciting place to work, with excellent staff facilities</li><li>Voluntary Medical plan</li><li>Transportation allowance</li><li>Life insurance</li><li>Annual reward and recognition events</li><li>Holiday pay</li><li>Team and Concentrix events</li></ul>

<p> </p>

<p> </p>

<p><strong>Relocation package:</strong></p>

<p> </p>

<p>For the convenience of applicants outside Bulgaria we can offer our Relocation support! We have a dedicated Relocation advisor that will support you on the process. Our package includes:</p>

<p> </p>

<ul><li>7 nights in a city center hotel</li><li>Reimbursement of travel expenses</li><li>Advance payment of salary</li><li>Support in finding an apartment, opening a bank account and getting a Bulgarian number</li><li>For more information, you can visit our relocation website http://sandbox.cnx.bg/</li></ul>

<p> </p>

<p><strong>Why Bulgaria?</strong></p>

<p> </p>

<p>Sofia is the largest city and the capital of Bulgaria, and the 15th largest city in the European Union with a population of 1.3 million. Sofia is a cosmopolitan city of different nationalities and cultures. They elegantly coexist in the historic downtown, which has become a kind of open-air museum with preserved remains of ancient civilizations, along a thriving modern city. The climate of Sofia is temperate continental and is protected from strong winds by the mountains that surround it.</p>

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