Priority Services Specialist with Italian

Job description:

Description

Location: BucharestOn-siteAbout the roleInteract with users via email, phone, and chat.Represent as the point of contact with important and strategic users.Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs.Meet and exceed personal targets in a fun and challenging team environment.Escalate complex user issues to internal teams and provide context to the reason for the escalation.Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume).Work to resolve user issues within the first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity.Identify opportunities to improve the user experience with better tooling or product fixes.Working hours: 08:00 to 22:00; 8 hours/day, 40 hours/week (excluding 45-minute break) - 5 working days out of 7, including weekends.

Requirements

Fluent Italian & English (at least C1).Willingness to work from the office in Bucharest.Experience handling customers within a call center environment and maintaining the highest levels of customer satisfaction.Excellent written and oral communication skills with the ability to formulate structured communications in a complex environment.Ability to adjust communication style depending on the level of technical ability of the audience.Understands the level of service expected for Priority accounts.Able to adapt quickly to changes in workflows.Highly empathetic and thoughtful, with the ability to understand customers’ business challenges and tailor a solution adapted to their needs.Demonstrated ability to solve complex support problems, often in the absence of defined workflows.

Offer

Opportunity to be part of a global organization focused on development.Open-minded and multinational environment.Training & development opportunities including language courses.Professional development and clear career path.Extensive benefits package: meal vouchers, 7card digital, private medical healthcare