Product Support Specialist with Slovak

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients’ projects – a global Fortune 500 company and one of the world’s leading international manufacturers of consumer products, recognized for its strong global presence, innovation, and commitment to quality – we are looking for a Product Support Specialist with Slovak to join their dynamic support team.Responsibilities:*Provide professional customer support via chat, email, and phone;*Assist customers with troubleshooting and product-related inquiries;*Maintain accurate and detailed records of customer interactions;*Collaborate with internal teams to resolve customer issues effectively;*Ensure a high level of customer satisfaction by following company guidelines;*Stay up to date with product updates and company policies.Qualifications:*Excellent Slovak with very good English skills;*Previous experience in customer support or a related field is a plus;*Very good communication and problem-solving skills;*Ability to work in rotating shifts and handle multiple tasks efficiently;*Tech-savvy with basic troubleshooting skills is a plus;*A proactive and customer-oriented mindset.Our client offers:*Employee benefits, including discounts and a Multisport Card;*Monthly allowance for transportation/internet (in addition to the salary);*Bonus for significant life events (marriage, childbirth, graduation);*Medical plan (health and dental coverage) and life insurance coverage;*Performance-based bonuses;*Location near convenient public transport.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, license No 1809).