Information

  • Sector: Other
  • Contract: Full time

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Quality Analyst with French & Italian in Barcelona, Spain

Spain » Barcelona

Job description:

Description

Our client, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a dynamic Quality Analyst responsible for ensuring our standards.

You'll succeed in this role if you are aware of the latest sales approaches, online marketing and technological developments. And you are a true inspiration on how to pitch a solution.

Responsibilities

  • To monitor interactions (Quality Audits) to ensure the needs of the quality of every interaction.
  • To track and measure quality results.
  • To analyze quality insights from monitoring and to align weekly with Ops (Weekly Quality Review) to identify priorities and set up action plans
  • To provide feedback and coaching to sales reps based on quality insights

 

 

Requirements

Requirements

  • High school diploma or equivalent
  • Min. 1 year experience as a New Customer Acquisition Sales Rep, Pre-Sales for Digital Marketing products
  • Familiarity with Zendesk would be considered an asset
  • Fluent in English, spoken and written
  • Native/Advanced level of French and Italian
  • Strong business acumen with the ability to evaluate multiple business models
  • Goal-Oriented, Self-motivated and self-starter, able to analyze data and behaviours and detect needs
  • Presentation skills and conversation engagement
  • Tech Savvy

Offer

Benefits

  • Full time position, 39h per week
  • Salary: 24,000€ - 28,000€ gross/year
  • Long Term Contract
  • Intense introduction training
  • Established career path to grow within the project
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

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