Remote Customer Advisor – Swedish Market

Job description:

Description

Location: work from home in GreeceRole: Remote Customer Advisor – Swedish MarketSalary:  Base Salary + language bonus €1300 gross/month Plus Performance Bonus: Up to 10% monthly based on KPIs (after the first 3 months, paid from month 4) Plus Meal Allowance: €5 per working day via Up Hellas CardHours: 40 hrs per week rotational Monday to Friday: 10:00 – 20:15 The companyOur client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Greece.The RoleAre you a fluent Swedish speaker with a passion for helping people? Join a dynamic customer service team from the comfort of your home in Greece! We’re hiring Swedish-speaking Customer Support Specialists to assist customers of a leading Telecommunications company. As a Customer Support Specialist, you’ll be assisting customers via phone and email, ensuring queries are resolved efficiently and professionally. You’ll also handle some calls in English and use English-based training and tools.ResponsibilitiesHandle inbound customer inquiries via phone and email in Swedish and EnglishTroubleshoot technical and service-related issues and provide effective solutionsGuide customers through products, services, and billing informationEscalate unresolved or complex issues to the appropriate departmentDocument interactions clearly in the systemMaintain a high level of professionalism and customer satisfaction

Requirements

We are looking for candidates who have: Fluency in SwedishIntermediate EnglishExcellent communication skills, both verbal and written.Excellent problem solving skills

Offer

Salary, benefits and relocation packageCompetitive salary and job stability.Work from homeFully paid training and ongoing professional development.Permanent contract with long-term career prospects.Private healthcare benefits.Opportunities for continuous learning and career growth.A diverse, inclusive, and engaging work environment.Wellness programs including on-site fitness facilities and personal training.A vibrant, multicultural setting with initiatives to foster team spirit and collaborationAbout TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com