Remote Engagement Moderation - Sports Enthusiasts - German

Job description:

Description

We Could Use Someone Like You in Our CrewNote: you're welcome to apply from any country. What matters is native-level German and the legal right to work where you're currently located.We are recruiting Engagement Moderators to support a high-profile live sports streaming project serving German-speaking audiences.This project focuses on real-time digital engagement and moderation during live sports events, particularly American football and basketball. Moderators will interact with sports fans before, during, and after events while helping to maintain an engaging, respectful, and brand-aligned online community.This is not a role for someone with only a casual interest in sports. We're looking for candidates who combine excellent German-language communication skills with strong, current knowledge of the NFL and NBA.Candidates must have a genuine interest in and working knowledge of both American Football and basketball.You May be a Great Fit if You:Regularly follow NFL and NBA games, teams, players, and league developmentsUnderstand the basic rules, terminology, positions, and gameplay of both sportsRecognize major teams, players, storylines, rivalries, and league trendsBe familiar with sports statistics, fan culture, humor, slang, and online conversationsStay informed about current developments throughout the NFL and NBA seasonsYou should be able to follow a fast-moving NFL and NBA conversations without needing to research basic context.While you are not expected to know every statistic or player, you should already understand the sports well enough to participate naturally in live fan conversations.What You Will do:Monitor and moderate live engagement across digital platforms during NFL, NBA, and other sporting eventsEngage with German-speaking fans in real time using the appropriate brand voice and toneRespond naturally to fan comments, reactions, questions, and conversationsFoster positive, inclusive, and engaging online communitiesIdentify, escalate, and manage inappropriate or policy-violating contentAdapt messaging style based on event context, audience sentiment, and brand guidelinesCollaborate with internal teams to ensure smooth live-event coverageMaintain accuracy, speed, and consistency during high-volume engagement periodsStay current on relevant sports news and developments

Requirements

What We Are Looking For:Native-level fluency in German (written and reading comprehension required)Strong written communication skills with excellent grammar and spellingPrior experience in social media moderation, community management, or digital engagementAbility to adapt quickly to different brand voices and communication stylesComfortable working in fast-paced, live-event environmentsComfortable with client-facing communicationStrong interest in sportsKnowledge of both American football and basketballExperience moderating live sports or entertainment eventsWorkspace Requirements:A dedicated laptop or desktopMinimum of 8 GB RAMReliable internet connectionWillingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phoneProject Hours & Commitment:Because this project supports live sporting events, available hours are determined by the NFL and NBA schedules and may fluctuate from week to week.Individual events generally require approximately 3-5 hours of coverageWeekend and evening availability is requiredCandidates should have flexibility around live-game schedules and understand that available hours may fluctuate throughout the season.Orientation will begin upon onboarding.

Offer

About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.