Information

  • Sector: Sales and Account Management
  • Contract: Full time

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Retention Manager (m/f/d) France

Germany » Göppingen

Job description:

Description

You are an empathetic and energetic person who loves to communicate with customers? Then join our Retention Team and make an immediate impact by helping TeamViewer retain customers.

Your Responsibilities

  • Call and email customers who cancel their subscription
  • Answer customer inquiries (via email and phone) who have questions regarding subscription renewal
  • Build a deep understanding of customers and their use case and restate the value proposition of TeamViewer to customers who cancel or move to a lower subscription plan
  • Help the Retention Team collect and analyze qualitative feedback received from customers
  • Assist the Retention Team develop and implement appropriate retention strategies and methodologies for various customer segments

Requirements

  • Fluency in French and English is mandatory, other languages are a plus
  • Ability to identify and resolves customer issues through creative retention and sales techniques
  • Experience in asking questions and understanding customer journeys and pain-points
  • Demonstrated ability to handle multiple duties competently, accurately and efficiently
  • Preferably experience with Microsoft Dynamics CRM
  • Ideally experience in a SaaS company and customer retention
  • Excellent verbal and written communication skills
  • Ability to speak clearly to customers on the phone and convey the value proposition of TeamViewer
  • Outstanding negotiating and customer service skills are required
  • Deeply curious about customer behavior and action drivers
  • Winner mentality and ability to work under pressure

Offer

  • Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
  • Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas
  • Of course we offer you free fruit, non-alcoholic drinks and a varied sports program
  • It's all about the team: become part of a community in which mutual support across departments and open feedback are key
  • Living diversity: Your future colleagues come from over 60 countries
  • Your passion and skills will be used in multinational projects and in collaboration with our partners around the world