Information

  • Sector: Sales and Account Management
  • Contract: Full time

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Sales Team Leader with high level of Dutch

Spain » Madrid

Job description:

Description

Do you have an advanced level of Dutch? Do you have experience leading teams in Contact Center? This is your opportunity!Our client is an international company leader in the insurance sector for home appliances.We're looking for a Team Leader for their Contact Center's sales team for France and Netherlands located in Madrid. In this possition, your main tasks will be the following:- You will be responsible of the Team and HR management like organizing daily schedules, manage absences and holidays, resolve employee relations issues...- You will ensure efficient customer service by providing daily direction and communication to the teams and managing the workload.- You will create and maintain a high-quality work environment, implementing improvement strategies and creating reward activities.- You will give feedback and have monthly performance reviews with agents (1-2-1) including coaching and audits.- You will manage monthly incentives and coordinate their approval with the Operations Manager.- You will meet with other departments to report processes, resolve issues and implementing strategies.

Requirements

You're the candidate we're looking for if:- You have an advanced level of Dutch.- You have experience leading teams of at least 6-8 people in a contact center environment.- You live in Madrid.- You have outstanding communication, organization and motivating teams skills.- You have demonstrable skills to achive objectives.

Offer

What's on offer:- Full-time long-term contract directly with our client.- Hybrid work model (3 days per week of remote work and 2 days at office).- Working hours with flexible entrance from Monday to Friday (8am/9am to 5pm/6pm with 1 hour break)- Salary of 28k-30k€ gross per year + bonus.- Monthly restaurant ticket.- Free private health insurance after the 1st year in the company.- Free policy for employees (they can insure one of their appliances/mobile phones for free with us).- Possibility of attending language classes and other wellbeing activities and training sessions.- Employee Support Program (Legal advice, Social Resources, Personal finances, etc.)- Free coffee and fruit in the office.

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