Information

  • Sector: Tourism and Animation
  • Contract: Full time

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Senior Corporate Travel Consultant w/ AMADEUS GDS

Spain » Barcelona

Job description:

Description


<p>Are you an established Amadeus GDS expert and thrive on delivering a highly professional service to your clients? Are you ready for a new challenge in one of the fastest-growing Startups in Business Travel Europewide? Then this is your job!</p>

<p>Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide. Due to success and expansion, they are currently looking for a Senior Corporate Travel Consultant willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona.</p>

<ul><li>Master Customer Service, having a vocationally customer-focused mindset.</li><li>Keep high satisfaction standards and exceed customer expectations as much as possible.</li><li>Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.</li><li>Help achieve very low churn rate of existing accounts by addressing/solving problems.</li><li>Stay up-to-date with new features and product launches.</li><li>Help define and establish best practices altogether with the rest of team.</li><li>Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.</li><li>Suggest innovative ideas to increase sales and improve customer experience.</li><li>Adapt fast to continuous changes and contribute to making them happen in a smooth way: they are a growing start-up!</li></ul>

Requirements


<ul><li>Proven previous deep experience using <strong>Amadeus and or Galileo</strong> <strong>platform is a must (2-3 years)!</strong></li><li>Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday.</li><li>Good communicator: proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must.</li><li>Proven experience going above and beyond to provide an amazing service that delights customers.</li><li>Deep experience using ticketing tools or any similar software.</li><li>You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.</li><li>Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.</li><li>Smart, fast learner, and resourceful. Tech savvy.</li><li>Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily. </li><li>Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.</li><li>Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.</li><li>Coachability: you are willing to develop yourself through listening to those around you and learning from them.</li><li>You are used and open to get and give constructive feedback.</li><li>A true owner, you feel comfortable working outside of your comfort zone if needed.</li></ul>



Offer


<ul><li>Competitive compensation including equity in the company.</li><li>24 vacation days per year and flexible working hours.</li><li>Health perks: Choose between a private health scheme or a gym allowance.</li><li>"Flexible compensation plan" to help you diversify and increase the net salary.</li><li>Free Spanish classes.</li><li>Yoga and meditation.</li><li>Possibility to choose your hardware and tools.</li><li>Free coffee and beverages, fresh fruit and other breakfast stuff.</li></ul>

<p>What will you learn? </p>

<ul><li>Become an expert on GDS for air/rail/hotel</li><li>Improving intercultural competences</li></ul>

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