Senior Customer Service Representative- Dutch-speaking

Job description:

Description

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry.  We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.  It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our Customer Team and advance your career as a Senior Customer Service Representative- Dutch Speaking Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities. In this role You will: Managing customer requests and queries Logging, assigning, tracking progress of complaints & claims from receipt to completion Interacting with customers and stakeholders in a professional, friendly and efficient manner Coordinating the allocated portfolio (key customers)’s queries end-to-end Maintaining our reputation by your professional and helpful attitude towards our customers Being the face and voice of one of the largest global energy company

Requirements

What You will need to be successful: Good level (at least B2) of Dutch and English At least 1 year of relevant experience in the field of Customer Service or in SSC environment Customer-oriented approach Flexible, motivated personality

Offer

At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Flexible working schedule: home office up to 2 days / week, based on team agreement Opportunity to build up long term career path and develop your skills with wide range of learning options Family friendly workplace e.g.: Extended parental leave, Mother-baby room Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program Possibility to join our social communities and networks Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!