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  • Sector: Information and Technology
  • Contract: Permanent

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Service Operations Analyst

United Kingdom ยป London

Job description:

Description


<p><strong>Company profile</strong></p>

<p>Comarch is a rapidly developing global provider of IT software solutions for leading large enterprises. For 25 years Comarch has helped clients of major Polish and international brands reach higher productivity thanks to implementing innovative IT solutions. More than 6000 experts, 50 subsidiaries and affiliates, 90 locations, 60 cities, 30 countries, 6 continents.</p>

<p><strong>Main responsibilities:</strong></p>

<ul><li>Collaborate with client's teams to help solve complex problems in the Service Operations domain and support analytical work on these topics (basically Radio Access and Access Transport Network);</li><li>Serve on client engagements to run various analyses and prepare summary pages, initially in partnership with senior team members;</li><li>Analyze requirements and designs to fully understand solutions and be able to recommend improvements (continuous improvement of deployed solution for our Customer);</li><li>Proactive management of customer operational enquiries;</li><li>Maintenance planning and service route optimization;</li><li>Execute and ensure all orders processed are fulfilled within the agreed SLAs;</li><li>Maintain an orderly workflow according to priorities;</li><li>Keep accurate records and document customer service actions and discussions;</li><li>Take ownership of customers issues and follow up problems through to resolution.</li></ul>

Requirements


<ul><li>Min. Bachelor degree;</li><li>Experience in Telco operations processes, particularly service management, service assurance, incident and problem management;</li><li>Ability to help define, design and track the delivery of related processes and workflows;</li><li>Basic knowledge of RAN and Access Transport technologies;</li><li>Experience with Network Inventory Systems (CMDB) for operations and in software development lifecycle would be great asset.</li></ul>



Offer


<ul><li>Enjoy a stable employment in a company with a long history in innovation and technology;</li><li>Collaborate with experienced experts in an international environment;</li><li>Receive attractive remuneration based on your experience and skills;</li><li>Training opportunities.</li></ul>

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