ServiceNow ITSM Lead Consultant (French-speaking)

Job description:

Description

ServiceNow ITSM Lead Consultant (French-speaking) Our purpose is to make the world more sustainable by building trust in society through innovation. As a global digital transformation partner, we work with customers to design and deliver solutions that drive enterprise-wide digitalization while contributing to the United Nations Sustainable Development Goals (SDGs). We offer a broad portfolio of products, services, and solutions, and we collaborate closely with our clients to solve complex business and societal challenges. Role overview As a ServiceNow ITSM Lead Consultant, you will lead the design, development, and optimization of ServiceNow ITSM solutions. You will play a key role in shaping technical solutions, ensuring development quality, and applying best practices across the platform. This role requires strong hands-on ServiceNow development experience, a solid understanding of ITSM processes, and the ability to validate and improve solutions using structured testing and automation. Key responsibilities Solution design Design functional and technical solutions for new features and platform enhancements Development & configuration Develop and configure ServiceNow applications, workflows, and platform components Lead implementation, enhancement, and support activities Development validation & quality Ensure fixes, updates, and new features meet defined functional and technical requirements Apply best practices for development, testing, and release management Issue management Identify, document, and track defects and issues during development and testing phases Testing & automation Use ServiceNow Automated Test Framework (ATF) to create and execute automated tests Support continuous improvement through structured validation and testing processes

Requirements

Required skills and experience ServiceNow expertise Strong knowledge of ServiceNow, with a heavy focus on IT Service Management (ITSM) Some exposure to IT Operations Management (ITOM) is a plus Development & QA practices Experience with test management, defect tracking, development validation, and test automation Testing tools Hands-on experience with ServiceNow ATF Experience with other automation tools such as Selenium is an advantage Analytical skills Strong problem-solving skills with the ability to analyze data and recommend improvements Profile requirements 6–8 years of relevant ServiceNow experience Background in implementation, development, and support roles Fluent in French and English (written and spoken)

Offer

Salary €30,000-46,000 per year