Slovenian Customer Service -€1,000 Bonus+ Relocation Support

Job description:

Description

Location: Sofia, Bulgaria Salary: 3,700 BGN gross/month + 2,000 BGN gross sign-on bonus (for August & September starters)Start date: Multiple start dates availableWork model: On-site We are growing!Our brand-new client is a leading tobacco company dedicated to providing exceptional products and services to customers worldwide. We are looking for a motivated Slovenian-speaking Customer Service Representative to join our dynamic team in Sofia and provide outstanding customer experiences. Your day-to-day:Assist customers via email, chat, and phone, ensuring a positive and professional service experience.Maintain an in-depth understanding of products, the brand, and the industry to provide accurate information.Conduct research to gather relevant information and provide correct, tailored responses.Manage customer inquiries in a timely manner, documenting cases in CRM systems.Collaborate with your team to maintain high service standards. What you bring:Near-native Slovenian (C1) and good English skills (B2).Excellent communication and problem-solving abilities.Previous experience in customer service or a similar role is an advantage.Strong computer skills, including MS Office and CRM tools.Attention to detail and the ability to work independently and in a team.High school diploma or higher education. What we offer:Competitive salary: 3,700 BGN gross/month + monthly performance bonuses.Sign-on bonus: 2,000 BGN gross for August & September starters.Relocation package:14 nights in a city centre hotel (breakfast included).Flight cost reimbursement (up to €250 after 6 months).Assistance from a dedicated relocation expert (airport pick-up, apartment support, 24/7 availability).Option for salary advance (€540 net) upon request.Additional benefits: Private health and life insurance, Multisport card, transport allowance, €25/month internet allowance, bonus for important life events, extra paid leave for education, company discounts, team events, and more.Training: Fully paid 3-week training + 1-week nesting.Modern office in a convenient location close to public transport.Career growth opportunities through continuous training and professional development programs.Working hours: Monday–Saturday, 09:00–23:00; Sunday, 10:00–19:00 (rotating shifts). If you are customer-focused, detail-oriented, and ready to start a new chapter in Bulgaria, apply today and become part of a global leader in customer experience!