• Sector: Customer Service
  • Contract: Full time


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Social Media Content Review Analyst with Danish and English

Bulgaria » Sofia

Job description:


*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateAre you ready to take the next step in your career and achieve your next challenge?If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!We’re looking for a Content Review Specialist to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.As a Social Media Content Review Analyst with Danish and English you will be a part of a great team and all together will:View and action potentially violating content on an ongoing basisConduct objective, fair, unbiased, and investigations into reported contentBe an expert on internal policies and stay up-to-date with policy updatesIdentify and share observed patterns about reported content to improve performance


We’re looking for someone with:High attention to detail and contentAbility to defend decisions and provide the context in the thought processAbility to identify patterns in behavior that can be leveraged for improved decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workFlexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidaysExperience investigating fraud, spam, or other types of inappropriate content is an assetRequired Qualifications:Ability to process sensitive and disturbing contentFluent in DanishB2 or higher English language skillKnowledge of pop culture, global events, and culture of the market(s) you are serving


In Return, We will give you:Relocation assistanceFully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? Apply now!About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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