Solutions Consultant with Czech and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.  Join TELUS Digital Bulgaria as a Solutions Consultant with Czech and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.Key Responsibilities: Deliver professional support for our products and services, maintaining a stellar customer satisfaction rateMaster and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customersEngage customers through multiple channels, including phone, email and chatResolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocolsConsistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scoresCollaborate with team members to share best practices and contribute to the knowledge baseParticipate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need: Fluent Czech and English communication skills Strong interpersonal abilities and customer service orientationAbility to follow structured guides and processesExcellence in active listening and problem-solvingAdaptable and quick to learn new processes and technologiesSelf-motivated with a passion for customer satisfactionIdeal Candidate Profile: Customer-focused mindset and delivering exceptional serviceExcellent communication style, ability to explain complex concepts simplyAbility to troubleshoot issues and find creative solutionsCollaborates and shares knowledge, and contributes positively to team dynamicsEmbraces change, learns quickly, and maintains composure under pressureThe best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

Offer

We offer: Welcome bonus: 3000BGNFlexible contract conditions (temporary employment, part-time options)Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) Fully paid trainingStable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesAt TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result! Does it sound like the perfect job for you? APPLY NOW!  About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.