Solutions Consultant with Danish and English

Job description:

Description

Key Responsibilities:Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customersEngage customers through multiple channels, including phone, email and chatResolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:Fluent Danish and English communication skillsStrong interpersonal abilities and customer service orientationAbility to follow structured guides and processesExcellence in active listening and problem-solvingAdaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfactionIdeal Candidate Profile:Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simplyAbility to troubleshoot issues and find creative solutionsCollaborates and shares knowledge, and contributes positively to team dynamicsEmbraces change, learns quickly, and maintains composure under pressure

Offer

We offer:Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insuranceMore than fifty benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonuses*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.