Solutions Consultant with French and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with French and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.Key Responsibilities:Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customersEngage customers through multiple channels, including phone, email and chatResolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores Collaborate with team members to share best practices and contribute to the knowledge base Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:Fluent French and English communication skillsStrong interpersonal abilities and customer service orientationAbility to follow structured guides and processesExcellence in active listening and problem-solvingAdaptable and quick to learn new processes and technologies Self-motivated with a passion for customer satisfactionIdeal Candidate Profile:Customer-focused mindset and delivering exceptional service Excellent communication style, ability to explain complex concepts simplyAbility to troubleshoot issues and find creative solutionsCollaborates and shares knowledge, and contributes positively to team dynamicsEmbraces change, learns quickly, and maintains composure under pressure

Offer

We offer:Flexible contract conditions (temporary employment, part-time options)Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesThe best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!