Information

  • Sector: Customer Service
  • Contract: Full time

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Spanish Associate Account Manager

Ireland » Dublin

Job description:

Description


<p>We are looking for talented professionals for the position of Associate Account Manager, supporting the Spanish market from our European Headquarters in Dublin.</p>

<p><strong>Responsibilities:</strong></p>

<ul><li>B2B Customer Advice & Support</li><li>Handling all operative queries by the merchants via inbound telephone calls and emails</li><li>Ensuring high customer satisfaction</li><li>Researching and problem solving to resolve merchant questions, concerns and issues</li><li>Cooperation with PayPal SMB & Lead Generation teams</li><li>Support rollout of process improvements</li><li>Stakeholder Management</li><li>Working in a team environment with strong team collaboration   </li></ul>

Requirements


<p>Languages: fluent in Italian & English  </p>

<ul><li>IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage.</li><li>Willingness to travel: little to very little</li><li>Experience in Business Customer Management in online or financial services or e-commerce environments</li><li>Excellent communicative skills</li><li>Good organization and self motivation skills</li><li>Excitement and interest for online payment systems and e-commerce</li><li>Strong collaboration skills</li><li>Passion for Excellence in customer care delivery </li></ul>



Offer


<p><strong>Why join PayPal...</strong></p>

<ol><li>We were recognised as one of the ‘<strong>Best Places to Work in Europe 2017</strong>’</li><li>We are hiring <strong>full-time permanent positions</strong> – enjoy job security while you help us revolutionise the payment industry!</li><li>We offer a competitive salary and performance related <strong>bonus</strong></li><li>Wellness is one of our core values, and we have an amazing benefits package that includes 25 days paid <strong>annual leave</strong> (in addition to public holidays), an <strong>education</strong> allowance to support your future growth, a <strong>sabbatical*</strong>program, a company <strong>pension</strong> scheme and <strong>health insurance</strong> for you and your partner/ dependents</li><li>We advocate professional development, and offer <strong>international</strong> and domestic <strong>career progression opportunities</strong></li><li>We understand relocating can be difficult, so we offer a <strong>generous relocation package</strong>* to support you in your move to join us<br /> </li></ol>

<p>Not to forget…we also have a<strong> free onsite gym</strong> with personal trainers, a subsidised <strong>restaurant</strong> with a professional chef team, onsite <strong>Costa Coffee</strong>, a subsidised private commuter bus service, <strong>food zones & games rooms</strong>, family fun days, active <strong>social groups</strong> and so much more...</p>

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