Spanish Customer Support Specialist

Job description:

Description

Why should you join our awesome team?As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting, collaborative environment alongside a diverse group of experienced professionals who are committed to helping you grow your career. As an Alorican, you’ll also enjoy a competitive compensation package and excellent benefits.What we offer:Base SalaryMonthly performance bonus after the 3rd month – up to €139 (gross)Above-standard social benefitsAdditional health insurance + dental packageFood vouchers: €30 per monthTransportation allowance: €30 per monthMultisport card (co-financed)Fully paid training from day oneKey Responsibilities:Always maintain a high level of professionalismProvide timely and effective resolutions to customer inquiries via voice, chat, and email, ensuring accurate and appropriate informationDemonstrate diplomacy and professionalism when handling escalated casesJob Requirements:Advanced level of Spanish and EnglishCompleted high school diplomaFull-time availabilityExcellent communication skillsStrong logical thinking and problem-solving abilitiesAbility to multitask and work with a sense of urgencyPositive, solution-oriented mindsetAbility to understand and empathize with customer concernsThe position is fully office-based in Sofia.There are no options for home office or hybrid work.Monday - Friday 10:00-19:00Preferred qualifications:Previous experience in call center or customer service (training will be provided)Ability to navigate multiple browser tabs simultaneouslyFamiliarity with Microsoft Windows and browser-based applications (or willingness to learn)Strong teamwork skills and ability to thrive in a collaborative environmentReady for your next career step?If you’re interested, please send your CV in English. Apply today and start building your future with us!