Spanish Customer Support | Sports Brand

Job description:

Description

We currently have an opening for a Bilingual Customer Service Agent (English and Spanish) at Alorica Bulgaria.This is an opportunity to join one of Alorica’s key accounts with very limited seats available in our #CoolCenter team. Selected candidates will work in a dynamic, multicultural environment with excellent benefits and strong career growth opportunities.Company: Alorica BulgariaLocation: Sofia officeWorking Hours: Fixed shift from 10:00 AM to 19:00 PM.Days Off: Fixed weekends (Saturday and Sunday).Core ResponsibilitiesResolve customer inquiries via voice, chat, and email with high accuracy.Manage and de-escalate complex or escalated cases using diplomacy.Maintain a high level of professional conduct at all times.

Requirements

Languages: Fluency in Spanish and intermediate English.Skills: Detail-oriented, strong communication, and problem-solving abilities.Location: Ability to work from Our Sofia office.

Offer

Competitive salaryHealth & dental insuranceMonthly food vouchersTransportation allowanceMultis-port cardFully paid trainingEmployee referral bonus scheme