Spanish-Speaking Customer Service Representative (Remote)

Job description:

Description

Spanish-Speaking Customer Service Representative (Remote – Bulgaria)Location: Remote from anywhere in BulgariaGross Monthly Salary: €1,482.75• Performance Bonus: Up to 10% of your gross salary after your first 3 months, based on KPIs• Signing Bonus: €2,000 paid over 12 months:Start Date: 14 JulyLanguages Required: Spanish (C2) and English (B2)Join Our Team!Are you fluent in Spanish and looking to build your career with an international company? We are looking for motivated and customer-focused individuals to join our Customer Service team, supporting a global leader in the medical devices industry.No previous customer service experience? No problem! We provide comprehensive training to help you succeed.What We OfferSalary & Bonuses• Gross Monthly Salary: €1,482.75• Performance Bonus: Up to 10% of your gross salary after your first 3 months, based on KPIs• Signing Bonus: €2,000 paid over 12 months:o €500o €300o €300o €100 per month for the remaining 9 months• Monthly salary paymentsBenefits• Meal allowance of €80–€100 per month (based on days worked)• Private health insurance through Generali• Multisport and/or Coolfit card• Access to an online learning platform• Remote work from anywhere in BulgariaRelocation SupportIf you're relocating to Bulgaria, we offer:• Reimbursement of transport costs• Accommodation allowance of €260 per month for the first 3 monthsYour Responsibilities• Provide technical support to customers using medical devices.• Troubleshoot product and device-related issues.• Guide customers on product features and functionality.• Coordinate repair and replacement processes when required.• Deliver exceptional customer service via phone, email, or chat.• Accurately document customer interactions while following company procedures and compliance standards.Working Hours• Operating Hours: Monday-Friday 10:00–18:30• No weekend workWhat We're Looking For• Fluency in Spanish (C2) and English (B2).• Excellent communication and problem-solving skills.• Customer-focused attitude with a willingness to learn.• Previous customer service, technical support, or call centre experience is an advantage, but not essential.

Requirements

Fluency in Spanish (C2) and English (B2).

Offer

• Gross Monthly Salary: €1,482.75• Performance Bonus: Up to 10% of your gross salary after your first 3 months, based on KPIs• Signing Bonus: €2,000 paid over 12 months:o €500o €300o €300o €100 per month for the remaining 9 months• Monthly salary paymentsBenefits• Meal allowance of €80–€100 per month (based on days worked)• Private health insurance through Generali• Multisport and/or Coolfit card• Access to an online learning platform• Remote work from anywhere in BulgariaRelocation SupportIf you're relocating to Bulgaria, we offer:• Reimbursement of transport costs• Accommodation allowance of €260 per month for the first 3 months